Warranty

WINNWELL LIMITED PRODUCT WARRANTY

Unless a different warranty period is stated on the product Winnwell Clean Hockey Inc. offers to the original buyer exclusively a limited warranty against manufacturing defects for ninety (90) days from the original retail purchase date. We will provide a warranty replacement for products if:

1.   The product was purchased at an authorized Winnwell retailer and a proof of purchase in the form of an original electronic cash register receipt is submitted;

2.   There is no evidence that the product has been abused, altered, defaced, misused or otherwise damaged through an act of neglect of the consumer.

Product warranty claims are available through your dealer, however not all dealers participate in this program. Please speak with your dealer in advance to find out whether they can assist you with your request.

 

PROCEDURE for COMPOSITE HOCKEY STICKS (30 day limited warranty only)

For the quickest and most efficient service, please send an email to warranty@winnwellcleanhockey.ca in order to claim your stick warranty. Please send the following information:

1.   Your full name

2.   Home address/City/Country/State or Province/ZIP or Postal Code (No P.O. Box)

3.   Daytime phone

4.   Email address

5.   Date of purchase

6.   Name and address of the authorized dealer where the product was purchased

7.   Stick model number

8.   Stick serial number

9.   Pattern/Flex/Size/LH or RH

10.  Short description how the breakage occurred

11.  A picture/scan of the receipt

12.  A picture of the stick in its entirety

13.  A close-up of the break/defect

Please note that any sticks that have been abused, tampered with, over-heated, altered, defaced, misused, skate-cut, expose to open flame or otherwise damaged through an act of neglect of the consumer will be excluded from this warranty. Composite shafts, composite blades, wooden sticks, goalie sticks and wooden blades are not covered under this warranty. Professional, Junior and College team sales are also excluded from this warranty.

 

PROCEDURE for ALL OTHER WINNWELL PRODUCTS

For the quickest and most efficient service, please send an email to warranty@winnwellcleanhockey.ca in order to claim your warranty. Please send the following information:

1.   Your full name

2.   Home address/City/Country/State or Province/ZIP or Postal Code (No P.O. Box)

3.   Daytime phone

4.   Email address

5.   Date of purchase

6.   Name and address of the authorized dealer where the product was purchased

7.   Model number

8.   Serial number (if applicable)

9.   Short description of the problem

10.  A picture/scan of the receipt

11.  A picture of the product in its entirety

12.  A close-up of the defect


You may also reach our Customer Care department Monday through Friday between the hours of 9:00 am and 5:00 pm Eastern Time at 877-736-6433 option 1. 

Upon receipt of the information requested Winnwell will determine in its sole discretion whether the claim qualifies as a manufacturing defect. Do not destroy or get rid of the defective product before Winnwell advises you to do so. Winnwell reserves the right to substitute the defective product with a similar product if the defective product is discontinued or not available at the time of the warranty claim. Expect 10 business days to receive the replacement product which will be sent to the address provided at Winnwell's expense.

 

All warranties implied by State and Provincial Law, including implied warranties of merchantability and fitness for a particular purpose, are expressly limited to the duration of the limited warranty set forth above. In addition, this warranty excludes Winnwell of being liable for incidental or consequential damages in connection with the use of Winnwell products. This warranty gives the purchaser specific legal rights, and you may also have other rights that vary regionally or nationally. Some regions do not allow limitations on the length of time an implied warranty lasts, so the above limitations and exclusions may not apply to you. No agent, distributor, dealer or other third party is authorized to change, modify, or extend the terms of this warranty in any manner whatsoever.